Transportation Representative, Network Operations Center

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.Key job responsibilitiesEffectively communicate in a clear and professional manner at all timesProvides/ expedites prompt and efficient service to Amazon customers/ delivery partnersEffectively manage sensitive cases by reporting up the escalation matrixDemonstrate excellent time-management skillsMaintains or exceeds targeted performance metricsActively seek solutions through logical reasoning and identify trends to suggest process improvementsBASIC QUALIFICATIONS - Bachelor's degree- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS - Experience in Logistics, Distribution or Fulfillment processesOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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