Freelance CyberArk EPM Support Engineer

Company DescriptionThreatXIntel is a growing Cybersecurity, IT Staffing, and Consulting company delivering end-to-end technology and security solutions.We are hiring for our corporate client. ThreatXIntel is the official hiring partner for this requirement.Job Description We are looking for candidates with strong technical troubleshooting skills, excellent communication, and experience supporting end-user computing environments.Key ResponsibilitiesProvide support for CyberArk EPM and end-user computing environmentsTroubleshoot desktop, laptop, mobile, and application-related issuesSupport Windows 10/11, O365, Microsoft Teams, Mac devices, and mobile platformsDeliver timely issue resolution and high-quality user supportWork closely with teams in a fast-paced environmentHandle production support and technical support activitiesRequired SkillsExperience in technical support / desktop support / end-user supportStrong knowledge of:CyberArk EPMWindows OS 10/11O365 & Microsoft TeamsApple Mac devicesAndroid/iPhone device supportExcellent troubleshooting and communication skillsStrong customer service mindsetAbility to prioritize and manage tasks effectivelyPreferredExperience supporting Banking/Financial Services environmentsKnowledge of financial applications

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