Customer Support Agent

MatchMusic is a music technology platform that connects artists, curators, labels, and brands through transparent promotion, distribution, and B2B solutions. We work with creators, businesses, and partners worldwide, offering tools that simplify music growth, monetization, and discovery.We’re growing fast and looking for a Customer Support Specialist to become the frontline voice of MatchMusic.What you’ll doProvide daily support to MatchMusic users, including artists, curators, advertisers, and B2B partners.Respond to user inquiries via email, platform tickets, and internal tools in a clear, professional, and friendly way.Help users understand how MatchMusic works, from campaigns and credits to analytics, payouts, and platform features.Detect recurring issues, bugs, or user pain points and report them clearly to the product and tech teams.Assist with account-related issues such as verifications, submissions, campaigns, and general platform usage.Support new users during onboarding and guide them through their first steps on the platform.Help maintain a high-quality user experience by ensuring fast response times and accurate solutions.What we’re looking forStrong written communication skills in English (Spanish is a plus).A problem-solving mindset and genuine interest in helping users.Comfortable working with digital platforms, dashboards, and SaaS tools.Ability to explain technical or complex concepts in a simple, user-friendly way.Organized, responsible, and detail-oriented.Interest in music, creators, or the music industry is a big plus.Nice to havePrevious experience in customer support, customer success, or community management.Experience working with music platforms, marketplaces, or B2B SaaS products.Basic understanding of APIs, dashboards, or digital products (not required, but appreciated).What we offerRemote-friendly work environment.The opportunity to grow inside a fast-moving music-tech startup.Direct impact on the user experience of thousands of artists and partners.Close collaboration with product, tech, and business teams.A chance to learn deeply about the music industry and digital platforms.

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