Quality Assurance Specialist

Job DescriptionThis is not a manual or automation testing QA profile. Please read through the job description and apply.Perform quality assurance call and/or process reviews for all departments in AltisourceConduct ‘Process Refresher’ and ‘New Hire’ trainings with the employeesProvide ongoing coaching and support to employees to strengthen understanding and execution of quality standards.Identify training needs based on process review findings and collaborate with management to address skill gaps.Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments.Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved.Make recommendations to help reduce process variation and eliminate errors.Track Business Unit responses for all findings identified from the process reviews.Escalate unresolved issues to Senior Management and work with Management to resolve the issues.Provide management with timely reports documenting observations from reviews.Reviews for voice and non-voice processes related to US mortgagee. Excellent communication skills, both written and verbal, for conducting voice and non-voice audits. Proficiency in Microsoft Office suite, particularly Excel for data analysis

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