Messaging & Collaboration (M365 Services) Architect

Join our GDBT Team in Vizag EISAI Global Digital Business Transformation (GDBT) centre in Vizag is our first truly global capability hub providing high quality IT capability services across the globe for various EISAI regions. The centre leverages internal critical technical competencies to engineer, build, secure, and operate consolidated cost optimized global infrastructure platforms supporting our human health care (hhc) mission. About the Role As a Messaging & Collaboration (M365 Services) Architect, you will define and execute the enterprise-wide architecture for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Defender, and Viva. This strategic role requires deep technical expertise and a visionary mindset to drive modernization, governance, and automation across Eisai’s global digital workplace ecosystem. Experience Level: 8 to 10 Yrs Key Responsibilities • Architect and lead global M365 solution designs encompassing Exchange, Teams, SharePoint, OneDrive, Intune, Defender, Viva, and Purview. • Define and enforce M365 governance frameworks, adoption strategies, and operational standards. • Drive hybrid Exchange migration and modernization programs from on-premise to cloud. • Configure and monitor security and compliance policies (DLP, retention, eDiscovery, and insider risk management). • Integrate third-party collaboration tools with Microsoft 365 using APIs and Graph connectors. • Provide technical leadership in collaboration, messaging, and endpoint security domains. • Develop and maintain architecture documentation, SOPs, and roadmaps for M365 environments. • Automate administrative and operational tasks using PowerShell, Power Automate, and Graph API. • Collaborate with InfoSec, Compliance, and Enterprise Architecture teams to ensure platform security alignment. • Provide periodic Service Improvement Plans (SIPs) and drive performance optimization initiatives. • Mentor engineers and analysts on M365 best practices, architecture principles, and cloud identity models. • Conduct Triages & Knowledge Measure for the team to enhance their technical edge • Daily Case reviews to update Action Plan for quick resolution • Present Growth Action Plan for engineers in the team • Floor Support on technical complicated issues • Take escalations as L3 from the engineers on technically complicated or aging tickets. Required Skills • Deep expertise in Microsoft 365 suite—Exchange Online, SharePoint, OneDrive, Teams, Intune, and Defender. • Experience architecting large-scale M365 deployments with hybrid and multi-tenant environments. • Advanced understanding of Azure AD/Entra ID, Conditional Access, and Identity Federation. • Proficiency in PowerShell, Power Automate, and automation scripting for M365 management. • In-depth knowledge of M365 compliance & governance—Purview, DLP, retention policies, and audit frameworks. • Strong communication, stakeholder engagement, and documentation skills. Preferred Skills • Experience integrating third-party applications with Microsoft Teams and Outlook. • Familiarity with Zero Trust architecture and modern endpoint management. • Understanding of Microsoft Graph, Exchange Online Protection (EOP), and Defender XDR ecosystem. • Exposure to ITIL and Agile methodologies for service delivery. Education & Certifications Bachelor’s degree in Computer Science or related field. Microsoft 365 Certified: Enterprise Administrator Expert, Messaging Administrator, or Solutions Architect Expert preferred

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