Technical Support Agent – Entry Level (Remote)

We are hiring Technical Support Agents to assist customers in troubleshooting and resolving technical issues. Success means resolving cases quickly, maintaining customer satisfaction, and following standard procedures.ResponsibilitiesRespond to customer inquiries via chat, email, and phone.Diagnose and troubleshoot software or hardware issues.Guide customers through step-by-step solutions.Escalate unresolved issues to higher-level support.Document interactions and solutions in the ticketing system.QualificationsBachelor’s degree in IT, computer science, or related field preferred.Strong communication skills in English.Basic knowledge of operating systems and common software.Problem-solving skills and patience.Willingness to work in shifts if required.

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