Salesforce Consultant

Shift-Rotational shift Handle user management – creation, deactivation, role assignment, and permission management.  Troubleshoot and resolve issues related to standard and custom objects, workflows, validation rules, reports, and dashboards.  Respond to tickets, incidents, and service requests within agreed SLAs.  Perform data management activities – data import/export, deduplication, mass updates using tools like Data Loader.  Monitor integrations with other applications and coordinate with technical teams in case of failures.  Assist with configuration changes (page layouts, profiles, flows, process builder, approval processes, etc.).  Collaborate with Salesforce developers, admins, and business stakeholders to escalate and resolve complex issues.  Generate reports and dashboards for business stakeholders as per requirements.  Stay updated on Salesforce releases and provide recommendations for leveraging new features.  Maintain documentation for support processes, configurations, and knowledge base articles Develop and customize Salesforce applications using Apex, LWC, Visualforce, and SOQL.

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