Servicenow Lead Administrator with CMDB Expertise

Title: Servicenow Lead Administrator with CMDB Expertise Location: 100% Remote Job Type: FulltimeJob Description: Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.Tools: ITSM, HRSD, ITOM, ITAM, CMDB,Workplace Service Delivery, Field Service, Flow Designer, EC ProKey Responsibilities: • Lead ServiceNow KT, system audits, and configuration governance. • Design and optimize catalog items, forms, and access roles. • Partner with HR, Facilities, and IT on cross-functional workflows. • Identify automation gaps and streamline service delivery. • Track module usage, ticket SLAs, and workflow effectiveness. • Ensure platform readiness for audits and stakeholder updates. • Liaise with vendors for support and roadmap planning. Qualifications: • 7+ years administering the ServiceNow platform acrossITSM,ITAM,ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro. • Deep knowledge of ServiceNow Flow Designer, business rules, client/server scripts, and ACLs. • Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs. • Experience integrating ServiceNow with third-party systems (e.g., identity platforms, facilities systems). • Skilled in metrics setup: ticket volumes, deflection rates, module usage, and SLA performance. • Demonstrated experience leading ServiceNow instance upgrades, patch management, and clone processes. • Familiarity with domain separation, scoped apps, data import/export sets, and UI policies. • Strong in stakeholder engagement: collaborating with HR, IT, and Facilities to define and streamline service workflows. • Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams. Thanks Aatmesh aatmesh.singh@

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