Senior AWS Connect Developer

Our client is looking for a skilled and experiencedSenior AWS Connect Developerto design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.Responsibilities & Deliverables AWS Service Integration : Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions. Automation & Optimization : Build API-driven automation workflows to streamline operations and improve agent efficiency. IVR/CTI Customization : Customize IVR systems and CTI integrations to support advanced call handling and reporting features. System Administration : Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance. Collaboration & Documentation : Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.Skills & Competencies AWS Administration Skills : Skilled in designing and developing cloud-based contact center solutions usingAmazon Connect . Technical Proficiency : Proficient in configuringcontact flows ,Lambda integrations , andAPI-driven automation . Hands-on Experience : Extensive experience withAWS services( Lambda ,Lex ,DynamoDB ,S3 ) andIVR/CTI customizationto deliver scalable customer experience solutions.

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