Help Desk Technician

Skill Set: IT Support EngineerRoll Type: DispatchLocation: Vadodara, IndiaContract: B2B/FreelanceDays per week: On-Demand OnsiteRole: Workplace Engineer (Field IT Support Engineer)Nature of Work: The engineer would be doing on-site IT support across given locations in India - Vadodara, covering deployment, break-fix, dispatch support, floorwalking, and scheduled visits for the end-user (Roehm Polyvantis/Accenture).Technical Skills Required:1) Working knowledge of PCs, laptops, phones, and peripherals.2) Familiarity with standard business software and systems.3) Ability to provide disposal services.Soft Skills:1) Strong verbal and written communication skills.2) Customer-facing soft skills.3) Independent problem-solving ability.4) Ability to evaluate unique circumstances and make recommendations.5) Capacity to provide feedback on new technical processes to improve efficiency.Experience Level:1) Typically, 2–3 years of experience.2) Intermediate subject matter knowledge.3) Works on moderately medium-complex problems.4) Exercises independent judgment within defined practices and procedures.Other Requirements:1) No OEM certifications required (break and fix is handled under OEM warranty).2) Fluency in the local language with basic English proficiency (for updating tickets and communicating with the service management team).3) Must pass a background check (criminal record, work permit, residence permit).4) Must comply with customer health & safety regulations.Note: /"Freelancer are also preferred/"

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