Salesforce Support Specialist

FOR INTERVIEW APPLY ON THIS LINK:DescriptionDuties and Responsibilities- Assist with user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. - Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership. - Contribute to the systems documentation and technical maps. - Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality. - Handle user support tickets related to the platform. - Assist with new user and ongoing user training. - Participates in Scrum ceremonies.Experience Required- Experience with Sales Cloud, Service Cloud and Experience Cloud (Community). - Familiar with Salesforce Flows and APEX code. - Ability to use Microsoft Excel to assess, manipulate, and analyze data. - Ability to troubleshoot and perform Root Cause Analysis on application issues. - Proven ability to think critically, analyze data, make tough decisions, and solve complex problems. - Ability to effectively cope with change and ambiguity to find ways to advance work and projects. - Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization. - Exceptionally organized, adept at time management and prioritization. - Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance. - One year of experience preferred with sales cloud.

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