- Manage overall branch operations, sales, and business performance - Generate new business for sea freight, air freight, 3PL Warehouse and logistics services - Develop and execute business plans to achieve revenue and profit targets - Lead, mentor, and monitor the sales & operations team - Build strong relationships with customers, airlines, shipping lines, and vendors - Ensure smooth coordination of export/import shipments - Oversee documentation, customer service, and credit control activities - Improve operational efficiency and ensure compliance with company policies - Generate periodic business MIS and reports for management