Human Resources Manager

Reports To: Global Head of HR Department: Human Resources We are seeking an experienced and detail-oriented HR Manager to oversee the human resources function for our domestic BPO workforce in India. This role requires expertise in statutory compliance, benefits administration, and employee relations. You will ensure smooth HR operations, maintain legal compliance, and foster a positive and engaged workforce. This is a non-client-facing position with a strong focus on internal management and people processes. Responsibilities Ensure compliance with Indian labor laws and government-mandated benefits Oversee TDS, PF, ESIC, and Gratuity calculations, filings, and processes Manage payroll deductions, contributions, and regulatory documentation Serve as the point of contact for employee relations, grievances, and conflict resolution Conduct performance reviews and manage disciplinary procedures fairly Develop strategies to increase employee engagement, satisfaction, and retention Maintain accurate HR records using an Applicant Tracking System (ATS) Support HR audits, reporting, and compliance-related requirements Qualifications Minimum 3–5 years HR Manager experience in the BPO domestic market Proven expertise in TDS, PF, ESIC, and Gratuity management Strong knowledge of Indian labor laws and HR compliance Experience using ATS platforms for HR operations and data management Excellent interpersonal, communication, and conflict-resolution skills Ability to manage sensitive HR matters with discretion and fairness Strong organizational and decision-making abilities If you are a proven HR leader who thrives in compliance-driven, people-focused environments, apply today to help shape a stronger domestic BPO workforce.

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