Senior Human Resources Manager

Job Title: Sr. Manager – Human Resources Location: Vadodara Shift: Night Shift (5 PM IST to 3 AM IST) Experience: 10+ Years Industry Preference: BPO / ITES (preferred) About the Role: We are seeking a dynamic and experienced Senior Manager – HR to lead and manage HR operations in a fast-paced environment. The ideal candidate will bring strong expertise in HR strategy, employee engagement, compliance, and talent management, preferably with experience in the BPO sector. This role requires the ability to manage HR functions in alignment with organizational goals while working in a night shift to support global operations. Key Responsibilities: HR Strategy & Leadership Partner with business leaders to align HR strategies with organizational objectives. Drive HR initiatives that foster a high-performance, employee-centric culture. Talent Acquisition & Workforce Planning Oversee end-to-end recruitment processes for mid to senior-level roles. Ensure staffing levels meet business requirements through effective workforce planning. Employee Engagement & Retention Design and implement employee engagement programs tailored to BPO work culture. Monitor attrition trends and develop strategies to enhance employee retention. Performance Management Lead the performance appraisal process and support continuous feedback mechanisms. Partner with leadership to create development plans and succession pipelines. Compliance & HR Operations Ensure compliance with labor laws, company policies, and BPO regulatory standards. Oversee payroll, attendance, leave management, and HRMS operations. Learning & Development Identify training needs and coordinate leadership and skill-building programs. Promote a culture of continuous learning and career growth. Employee Relations Address employee grievances and ensure healthy employee relations. Mediate conflict resolution in alignment with company values and policies. Qualifications & Skills: Bachelor’s degree in Human Resources, Business Administration, or related field (MBA/PGDM preferred). Minimum 10+ years of HR experience , with at least 3+ years in a managerial role . Prior exposure to the BPO/ITES industry is highly desirable. Strong knowledge of labor laws, HR best practices, and compliance requirements. Excellent communication, interpersonal, and leadership skills. Proven ability to work in a night shift environment supporting global teams. Why Join Us? Opportunity to lead HR in a growing, dynamic, and employee-focused organization. Be a part of a global environment with exposure to diverse HR practices. Competitive salary and benefits package aligned with industry standards.

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