Job Title:
Customer Support Representative
Company: Office Beacon ASPL
Location: Vadodara, Gujarat
Created: 2026-01-26
Job Type: Full Time
Job Description:
Job Title: Customer Support RepresentativeExperience Level: 1+ years.Location: Vadodara, Gujarat, India/On SiteShift Time: US ShiftKey Responsibilities:- Handle inbound calls, emails, and chats to address customer queries and concerns. - Provide accurate information about products, services, and policies. - Troubleshoot basic technical issues and offer step-by-step solutions. - Maintain detailed and updated records of customer interactions in CRM systems. - Follow up with customers to ensure their issues are resolved and satisfaction is achieved. - Escalate complex cases to the appropriate departments when necessary. - Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction. - Collaborate with team members to improve service quality and processes.