CTL-Quick Commerce Last Mile, GSF Last Mile

Job TitleChannel Team Lead (Quick Commerce)A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders.Key Responsibilities•Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours ) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs.• Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities.• Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking.• Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders.• For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product), and pre-launch setups like Dispatcher/Cortex access, Dolphin configuration, and QR code migration.• Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements.Required Qualifications• 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar.• Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba.• Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex.Preferred Skills• Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity.• Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce.• Excellent communication for huddles, stakeholder connects, and national calls.Key job responsibilitiesJob TitleChannel Team Lead (Quick Commerce)A Channel Team Lead in a quick commerce organization oversees daily operations for assigned stores, focusing on performance metrics, team coordination, and process improvements to ensure efficient last-mile delivery and customer satisfaction. This role involves managing both 3P (third-party) and 1P (first-party) stores, conducting audits, and driving operational excellence in a fast-paced environment. The position requires hands-on leadership, data-driven decision-making, and collaboration with DSPs (Delivery Service Partners), AMs (Area Managers), and other stakeholders.Key Responsibilities• Track and deep-dive into store performance metrics at D-1 cadence, reviewing D-day results for morning power hours ) based on SOP accuracy, and taking precautionary corrective actions for defaulter stores with DSP POCs.• Conduct deep dives on D-1 defaulters including Gemba walks, Apollo UTR audits, and 3 DA ride-alongs for targeted stores to improve Transit Time, Service BTO, and P0/P1 priorities.• Manage new QC store launches by discussing plans with AMs/City Leads, handle store closures due to contingencies, and process site requests for consumables or parking.• Ensure 5S compliance, DA attendance via StaffPay, payments structure for aggregators/DSPs, and PDR reports/concessions on BTO orders.• For 1P stores: Drive on-ground process adoption through training and DA shadowing, resolve tech issues, conduct team huddles every 3 hours, weekly connects with stakeholders (Flex, CO, Product), and pre-launch setups like Dispatcher/Cortex access, Dolphin configuration, and QR code migration.• Participate in national calls for program/performance updates and maintain high presence in operational audits and improvements.Required Qualifications• 3-6 years in quick commerce, supply chain, or last-mile delivery operations, preferably with Amazon or similar.• Proven experience in store operations, team leadership, metric tracking (e.g., BTO, Transit Time), and process audits like 5S/Gemba.• Strong analytical skills for performance deep dives and corrective actions; familiarity with tools like StaffPay, Apollo, Cortex.Preferred Skills• Ability to manage shifts, conduct ride-alongs, and coach DAs/coordinators for SOP adherence and productivity.• Knowledge of 1P/3P models, contingency management, and cross-functional collaboration in quick commerce.• Excellent communication for huddles, stakeholder connects, and national calls.BASIC QUALIFICATIONS - 2+ years of sales or account management experience- Bachelor's degree, or experience in a relevant fieldPREFERRED QUALIFICATIONS - Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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