Customer Relationship Management Manager

Job Title:Post-Sales & Finance Manager Location: Pashane, Vangani, Maharashtra Salary: 45,000-50,000 Timings: 10:30am-7:00pm Job Type: Full TimeJob SummaryThe Post-Sales & Finance Executive plays a key role in managing the financial and operational activities that occur after a sale is closed. This position focuses primarily on financial processes such as invoicing, payment reconciliation, reporting, and profitability analysis—while also supporting post-sales operations, customer account management, and ensuring smooth order fulfillment. Key ResponsibilitiesFinance & Accounting (Primary Focus – ~70%)Prepare and issue accurate invoices in line with sales agreements, ensuring compliance with internal policies and tax regulations. Track accounts receivable, follow up on overdue payments, and maintain healthy cash flow. Perform daily, weekly, and monthly reconciliations of customer accounts and bank statements. Assist with month-end and year-end closing processes, ensuring timely reporting. Support budgeting, forecasting, and variance analysis to provide insights into post-sales financial performance. Maintain records of revenue, costs, and margins for each customer/project to support profitability analysis. Coordinate with the finance team to ensure proper revenue recognition in accordance with accounting standards. Support audits by providing documentation, reconciliations, and reports as required. Post-Sales Operations (Secondary Focus – ~30%)Liaise with the sales and operations teams to ensure smooth order fulfillment and customer satisfaction after the sale. Handle contract verification, order confirmation, and billing-related customer communication. Resolve financial or order-related discrepancies by coordinating between internal teams and clients. Maintain accurate customer records and transaction data in CRM and ERP systems. Generate post-sales financial performance reports and dashboards for management. Qualifications & SkillsBachelor’s degree inFinance, Accounting, Business Administration , or a related field (Master’s or professional certification preferred: 2–5 years of experience in finance, accounts receivable, or post-sales support functions. Strong understanding of accounting principles and financial reporting. Proficiency in MS Excel and familiarity with ERP/CRM systems (e.g., SAP, Oracle, Salesforce, Zoho). Excellent analytical, organizational, and problem-solving skills. Strong communication and customer service orientation. Attention to detail and ability to manage multiple priorities effectively. Performance Indicators (KPIs)Timely and accurate invoicing and collections. Reduction in outstanding receivables (DSO). Accuracy of financial reports and reconciliations. Post-sales customer satisfaction and issue resolution rate. Compliance with audit and accounting standards.

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