ServiceNow Business Analyst – Order Management / Data Migration (Freelance – 100% Remote)

About Decskill: Decskill was founded in 2014 with a clear mission: to add value through technological knowledge. Since then, we have been helping companies tackle the challenges of the digital world with business models that ensure training, flexibility, and agility.Today, we are a team of 600+ professionals with offices in Lisbon, Porto, and Madrid , and we continue to grow.How we operate: We work across three key areas:DECSKILL TALENT →Acting as an extension of our clients’ IT teams, providing top technology talent DECSKILL BOOST →Building and managing specialized teams to optimize time-to-market and accelerate results DECSKILL CONNECT →Offering consultancy, implementation, and IT infrastructure management, supporting clients in their technological challengesOur commitment We create value through:High-impact, qualified services Motivated professionals with expertise in their area Technology solutions that drive digital transformationAt Decskill, we combine people, technology, and knowledge to transform our clients’ businesses and take them to the next level.About this project You will join an international technology team driving digital innovation in the travel-tech sectorYour main mission will be tosupport Order Management processes in ServiceNow , acting as thefunctional reference for data quality, migration, and process optimization . The team is distributed acrossEurope, India, and Vietnam,and you will work closely with SMEs, architects, and offshore developers.The project includes: ⚡ Supportinglarge-scale data migration projects (ETL) from external systems to ServiceNow Defining and validatingfunctional mappingsand migration strategies Ensuring data quality and consistency inkey OM objects(accounts, products, CIs, contacts, contracts) Collaborating with an international team to implementfunctional requirements and best practices️ What you’ll do day-to-day Act as thefunctional point of referencefor the team in all data-related aspects of Order Management Collaborate with SMEs to understand the current data model anddefine functional mappings Define and validate data migration strategies, including extraction, transformation, and loading(ETL) Ensure thequality and consistency of migrated data , proposing improvements and best practices Document functional processesand create reference guides for the development team Monitor solution quality and correct usage of keyOM data objects Translatebusiness needs into clear functional requirementsfor the development teamWhat we’re looking for Education: Degree in Computer Science, Information Systems, Engineering, or related fieldsExperience: Proven experience as aBusiness Analyst in Order Management projects Strong understanding of ServiceNow OM data modeland processes Experience withlarge-scale data migration (ETL)and data quality validation Working with internationally distributed teams (India/Vietnam) Fluent English (written and spoken)Must-have skills: Functional mapping and definition of transformation rules Ability to work withlarge volumes of dataand understandfunctional implications Experience inmonitoring and ensuring data quality in OM processesNice-to-have skills: Advanced knowledge of ServiceNow OM data model Data governance and data quality management experience Knowledge of integrations between ServiceNow and external systems Experience advising on best practices for ServiceNow OM data usage Familiarity with ETL tools and data architectureSoft Skills: Strong communication and functional documentation skills ✍️ Analytical mindset and ability to propose improvements Detail-oriented and proactive in preventing migration or data issues Comfortable working in Agile (Scrum/Kanban) environments✨ What we offer? 100% remote work (India/Vietnam) Participation in astrategic global ServiceNow projectin the travel-tech sector Collaboration with an international and multidisciplinary team Freelance contracting model Opportunity to make a significant impact on critical business processesDo you want to know more? We value your talent and energy! If you love learning and growing, join us!In the Decskill team, we’re looking for you!**Decskill promotes equality and non-discrimination across all talent. We attract and develop talent from diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other characteristic incompatible with human dignity.#ServiceNow #BusinessAnalyst #OrderManagement #DataMigration #Decskill

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