Project Manager - Edtech Operations (Sri city )

TeamLease EdTech – Company BriefTeamLease EdTech is a leading learning and employability solutions company in India, focused on improving access to quality education and employment. It is a part of the TeamLease Services group, which is one of India’s largest staffing and human resource companies.Project Manager-Document Verification• Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)• Collate the data from respective stake holders and preparing report in MS Excel.• Liaising with Institution.• Familiar with CRM systems and practices.• Ensure adherence to SLAs for response and resolution times.• Monitor the implementation of continuous improvement initiatives.• Achieve and maintain an average response time for student queries• Monitor the number of issues escalated to higher levels.• Identify and address potential issues before escalation.• Analysing the data regularly to provide information required by the respective Head of Departments.• Maintain and Provide metrics for reporting to the respective stakeholders.• Manage Programs and maintain timelines in sending the verification list, release of offer letters.• Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.

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