Customer Care Executive

Urgently Hiring - Customer Care ExecutiveLocation: RemoteSalary: ₹10,000/monthWorking Hours: 11:00 AM – 8:00 PMWorking Days: Monday to Saturday (Sunday Fixed Off)Employment Type: Full-TimeAbout the RoleWe are looking for a Customer Care Executive who can professionally handle client communication and ensure a smooth client journey throughout the process.Since our clients are working with us to grow their social media presence, the candidate should also have a good understanding of social media platforms, current trends, content culture, and creator ecosystem.The role is client-facing, where your responsibility will be to guide clients, solve their queries, keep them engaged in the process, and make sure they feel supported and informed at every stage.Key Responsibilities- Handle client calls and follow-ups professionally- Guide clients through the complete process step-by-step- Maintain strong client relationships and ensure a smooth experience- Coordinate with internal teams for updates and support- Keep clients engaged and informed throughout their journey- Understand basic social media trends and creator ecosystem- Help clients feel involved and confident in the process- Resolve basic concerns and escalate issues when required- Maintain proper records and updates of clientsRequirements- Excellent communication skills in English - Good understanding of Instagram, YouTube, and social media trends- Confident, polite, and professional personality- Comfortable handling client calls daily- Good listening and problem-solving skills- Basic knowledge of Google Sheets, Docs, and WhatsApp communication- Responsible, punctual, and disciplined- Full-time availability is mandatoryWho Can Apply?- Freshers with excellent communication skills can apply- Candidates with customer support, telecalling, counseling, or client handling experience will be preferred- Candidates interested in social media and creator industry will have an added advantageWhat We’re Looking For- Positive attitude- Excellent communication skills- Client-first mindset- Professional behavior- Ownership and accountability- Interest in social media and trends

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