Associate Director of Process Innovation & Automation

Associate Director: Process Innovation & AutomationAre you a visionary leader passionate about transforming operations through innovation and automation? Do you thrive on reimagining value streams and driving significant business impact?Randstad Enterprise’s Global Automation CoE is seeking a highly skilled and experienced Operational Excellence leader to join our dynamic and growing global team. This is a unique opportunity to be at the forefront of innovation, leveraging cutting-edge AI and automation technologies to create seamless experiences for talent, clients, and employees across North America, EMEA, and APAC regions.At the Automation CoE, we're not just automating tasks; we're reimagining entire value streams. As a senior leader, you will play a pivotal role in driving proactive end-to-end value stream transformations, utilizing both Lean Six Sigma methodologies and advanced AI and automation technologies. You'll work with agentic AI, low-code integration, and process automation platforms to develop solutions that make a real difference.If you're looking to grow your skills, work on meaningful projects, and be part of a team that's leading the charge in automation, the Automation CoE is the place for you. Join us and help us build the future of work!Key Responsibilities:Process Innovation & Automation Leadership: Lead the discovery and analysis of key value streams, identifying and prioritizing short-term and mid-to-long-term improvement opportunities.Strategic Roadmap Development: Collaborate with regional, GBS, Global Operations Office, and Automation CoE leaders to develop strategic roadmaps for key workflows and value streams, building compelling business cases and securing stakeholder buy-in.Delivery & Monitoring: Oversee the delivery of critical process optimization and automation projects, from solution design through deployment, ensuring high quality and on-time completion.Benefits Realization: Accurately capture and report automation program benefits throughout the project lifecycle, tracking progress against KPIs and validating actual vs. estimated benefits.Continuous Improvement & Upskilling: Drive the adoption of new tools and techniques by partnering with Technology and vendors, and actively contribute to training and upskilling regional and operational leadership on Lean Six Sigma and automation technologies.We're Looking For:Bachelor's degree or equivalent professional and intellectual ability.Advanced qualifications/certifications in Lean Six Sigma - Black Belt certification (Essential).At least 5 years of experience in process re-engineering and Operational/Process Excellence, with expertise in Lean Six Sigma and one or more AI and automation technologies (low-code process automation and workflow orchestration, Gen AI/ML, agentic AI).Exceptional verbal and written communication skills, with a proven ability to build strong relationships and influence stakeholders at all levels.A highly collaborative and emotionally intelligent individual who thrives in a high-growth, global, virtual environment.Strong analytical skills, highly numerate, and proficient in data analysis, visualization, and presentation tools.Ability to challenge the status quo, work under ambiguous circumstances, and demonstrate a strong execution ability with a sense of urgency.Project Management qualification (PMP, PRINCE2 etc.) preferred.International experience in a staffing/recruitment organization is a plus, but not essential.Note:We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

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