Learning and Development Manager

We are looking for an experienced Manager – Learning & Development to lead and manage the end-to-end training function for our operations team. The role will focus on designing, delivering, and improving training programs related to soft skills, behavioural competencies, and leadership development , particularly in a US Staffing/BPO/ITES environment . The ideal candidate should have strong experience managing the entire training lifecycle , working with global stakeholders , and leading a team of trainers to drive performance improvement and employee capability building. Key Responsibilities Manage the end-to-end training lifecycle, including Training Needs Analysis (TNA), content development, delivery, and evaluation. Design and deliver soft skills, behavioural, and leadership development programs for employees across different levels. Lead training initiatives for US Staffing/BPO/ITES operations , ensuring alignment with business goals and client expectations. Collaborate with US stakeholders and business leaders to understand training requirements and implement effective learning solutions. Monitor and improve training effectiveness through feedback, assessments, and performance metrics . Develop learning frameworks, training calendars, and capability-building programs for employees and team leaders. Manage and mentor a team of trainers , ensuring consistent training quality and delivery. Track and report training metrics, productivity improvements, and learning outcomes . Ensure continuous improvement in learning methodologies, tools, and training strategies . Required Qualifications & Experience 6–10 years of experience in Learning & Development. Prior experience in US Staffing /BPO/ITES training environment is preferred. Strong experience in soft skills, behavioural training, and leadership development . Proven experience managing end-to-end training programs . Experience working with global clients or US stakeholders will be an advantage. Prior team handling/trainer management experience is required. Excellent communication, presentation, and facilitation skills . Additional Requirements Must be willing to work in night shifts (mandatory). Comfortable working in a fast-paced operational environment . Strong stakeholder management and people leadership skills .

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