Senior Operations Manager

We are seeking a disciplined, process-driven Senior Operations Manager to lead and strengthen operational excellence across service delivery, compliance, and team management. This role is ideal for retired Army Officers / ex-servicemen who are transitioning or have transitioned into corporate operations, bringing strong command, execution discipline, and people-management skills.Key ResponsibilitiesLead and manage end-to-end operations including client onboarding, documentation, case processing, and service delivery.Establish and enforce SOPs, workflows, and operational discipline across teams.Drive timely execution, accuracy, and quality control in all operational activities.Mentor and manage multi-level teams, instilling accountability, ownership, and performance culture.Monitor operational KPIs, ensure SLA adherence, and drive continuous improvement.Handle client escalations and maintain high standards of service delivery.Ensure compliance with internal policies and regulatory requirements.Coordinate with Sales, Legal, Compliance, and Senior Leadership for seamless operations.Prepare operational reports and present updates to management.Preferred Candidate ProfileEx-Army Officer / Retired Defence Personnel (Captain, Major, Lt. Colonel, Colonel, or equivalent).8–15+ years of experience in operations, administration, logistics, command, or unit management.Proven experience in leading large teams and complex operations.Strong exposure to process management, discipline enforcement, and crisis handling.Corporate operations experience in consulting, immigration, security, facility management, or service-based organizations is a plus.Key Skills & CompetenciesOperational planning & executionTeam leadership & people managementProcess implementation & SOP governanceCompliance & risk managementClient escalation handlingStrong communication & decision-making skillsHigh integrity, discipline, and accountabilityWhy This Role is Ideal for Ex-Army ProfessionalsStructured corporate environment with clear authority and responsibilityLeadership-driven role with ownership of operationsOpportunity to apply command, coordination, and execution skills in a corporate setupStable, long-term growth opportunity in a reputed advisory firm

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