Job Title:
Technical Operations Support Specialist
Company: beBeeTechnicalSupport
Location: Tiruchirappalli, Tamil Nadu
Created: 2025-10-14
Job Type: Full Time
Job Description:
Job Title: Technical Operations Support Specialist We are seeking a skilled technical operations support specialist to join our team remotely. As a critical member of our IT department, you will play a vital role in ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, and SQL. Your day will involve monitoring system health, conducting routine checks, and proactively addressing issues. You will investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within Service Level Agreement (SLA) guidelines. You will identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you will assist in testing and deploying patches, validating functionality, and managing rollbacks when needed. Documentation and reporting are key – you will maintain Standard Operating Procedures (SOPs), update knowledge bases, and track system performance trends. You will work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL processes and audit requirements. Required Skills & Experience: 3-7+ years of experience providing Level 2 Incident Support Experience supporting applications with the following tech stack: Spring boot, Microservices, Java Experience supporting SQL databases Experience in Level 2 IT support, including hardware/software troubleshooting, log checking, system monitoring, patch deployment, etc Experience with ITIL framework and IT Service Management (ITSM) processes (incident, change, problem management) Experience with Service Now Key Competencies: Ability to communicate and collaborate with end-users, regional and global IT teams, manage vendor relationships, and document support activities effectively