JOB DESCRIPTION Role – Head Operations Role Overview The Head of Operations – oversee end-to-end branch operational activities for all branch banking products, ensuring efficient process execution, regulatory compliance, and exceptional customer service. This role requires strategic oversight, operational excellence, and strong leadership to drive productivity, cost efficiency, and risk control across the retail business. Key Responsibilities 1. Operations Management Lead and manage all operational processes for retail liability products (CASA, term deposits, recurring deposits, NRI accounts, etc.). Ensure smooth