Customer Support Agent (Shopify Experience required)

Location:Remote Type:Full-time Start Date:Immediate joinersAbout the RoleWe are seeking a proactive and detail-orientedCustomer Support Agentto join our growing team. You will respond to day-to-day tickets, resolve customer inquiries, and ensure seamless customer experiences. This role requires strong problem-solving skills, excellent English communication, and prior experience supporting e-commerce businesses on Shopify—preferably within thebeauty or fashionindustries.Key ResponsibilitiesManage and respond to customer inquiries viaGorgiasand other support channels. Resolve customer issues promptly, including order tracking, product inquiries, refunds, and exchanges. Tech-savvy, with hands-on experience usingWhatsApp Businessand related tools. Collaborate with the Customer Support Manager to ensure all tickets are handled efficiently and accurately. Utilize Shopify and integrated apps such asOkendo, Trustpilot, Aftership , and others to provide timely and effective support. Maintain detailed documentation of customer interactions and resolutions. Escalate complex issues to the appropriate teams while ensuring clear follow-up with customers. Proactively identify recurring issues and suggest improvements to processes or FAQs.What You BringProven experienceworking withShopifyand customer support tools (Gorgias strongly preferred). Prior customer support experience inbeauty, fashion . ExcellentEnglish communication skills(written and spoken) – must pass an English proficiency test. Ability to handle multiple customer conversations with professionalism, empathy, and attention to detail. Strong problem-solving skills and the ability to work independently in a remote setup. Tech-savvy and comfortable learning new tools and systems quickly.Bonus PointsExperience with customer review platforms (Okendo, Trustpilot). Familiarity with logistics/tracking tools (Aftership). Previous remote work experience with global teams.Why Join UsFlexible, remote-first work environment. Opportunity to work with a fast-growing e-commerce brand. Collaborative and supportive team culture. Exposure to leading Shopify apps and tools.

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