Configuration Specialist - System Administration

The System Administrator role involves overseeing the daily operations of Veeva Vault applications. Key responsibilities include providing technical support, troubleshooting system issues, and managing configurations. This position requires collaboration with internal teams to escalate and resolve complex issues. Strong analytical skills are necessary for diagnosing and resolving application-related problems efficiently. Key Responsibilities: Provide first and second-level technical support for Veeva Vault users. Diagnose and troubleshoot application-related issues efficiently. Collaborate with internal teams and Veeva support to escalate and resolve complex issues. Configuration Management: Manage user access permissions and security settings within Veeva Vault. Assist in system configurations and metadata updates as needed. User Training & Documentation: Develop user guides and training materials for end-users. Conduct training sessions to improve user proficiency with Veeva Vault. Performance Monitoring: Monitor system performance to ensure smooth operation of the Veeva Vault platform. Recommend best practices for system utilization and compliance. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 2+ years of experience in technical support, system administration, or application support for Veeva Vault. Experience with Veeva Vault modules is a plus. Technical Skills: Strong knowledge of Veeva Vault platform administration and troubleshooting. Familiarity with SQL and GxP requirements. Preferred Certifications: Veeva Vault Administrator Certification (preferred)

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