FLOOR Manager

Principal Duties and Responsibilities: Ensure that all customers are handled properly by the retail staff. In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them. To ensure that the procedures, process and systems adopted by the management are being followed by staffs. To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers. To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction. To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises. To review employee performance and to suggest actions to be taken regarding a particular employee. To conduct daily briefings on the activities to be conducted with the staff. To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office. To approve the leaves of the sales staff after it has been reviewed by the section in charge To maintain the movement register. To provide daily report to manager and top management. Controlling section supervisors & section heads. Follow-up of due compliance with shop rules and regulations, Ensuring proper attendance of customers by section staff & front office staff (floor coordinators) Inducing new methods for improving service and customer satisfaction. Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same. Close monitoring of items passing during the beginning and end of the day. Arrangement of necessary number of staffs for smooth functioning of item passing. Reporting to the HR department the requirement of staff at respective sections. He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.

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