Warehouse Operations Manager

We are looking for a Senior E-commerce Operations Manager to oversee and optimize end-to-end online business operations across marketplaces and/or D2C platforms. The role requires strong leadership, operational excellence, cross-functional coordination, and a data-driven approach to drive growth, efficiency, and customer satisfaction.Key ResponsibilitiesMarketplace & Platform Operations Manage day-to-day operations across platforms such as Amazon, Flipkart, Myntra, Ajio, Shopify, or company website Ensure accurate product listings, pricing, promotions, and inventory synchronization Monitor platform KPIs including sales, conversions, cancellations, returns, and ratingsOrder, Inventory & Fulfilment Management Oversee order processing, fulfilment, shipping, and last-mile delivery coordination Work closely with warehouses, 3PL partners, and logistics teams to ensure SLA adherence Optimize inventory planning to avoid stock-outs and overstockingProcess Optimization & Compliance Develop and improve SOPs for operations, returns, refunds, and customer escalations Ensure compliance with marketplace policies, legal requirements, and taxation norms Identify operational bottlenecks and implement automation and process improvementsTeam Leadership & Stakeholder Management Lead, mentor, and manage operations executives and coordinators Coordinate with internal teams-marketing, finance, supply chain, customer support, and IT Act as a key point of contact with marketplace account managers and external vendorsAnalytics, Reporting & Cost Control Analyze sales, operational data, and performance metrics to drive decisions Prepare MIS reports, forecasts, and operational dashboards for senior management Monitor operational costs, logistics spend, and margins to improve profitabilityCustomer Experience & Issue Resolution Ensure seamless customer experience from order to delivery and post-purchase support Handle escalations related to delivery, returns, refunds, and negative reviews Drive initiatives to improve ratings, reviews, and repeat purchasesRequired Skills & Qualifications Bachelor's degree in Business, Operations, Supply Chain, or related field (MBA preferred) 6-10+ years of hands-on experience in E-commerce operations Strong knowledge of marketplace seller panels and D2C operations Excellent analytical, problem-solving, and decision-making skills Proven leadership and people management experience Proficiency in Excel, MIS reporting, ERP/WMS tools, and basic understanding of analyticsPreferred Skills Experience managing high-volume SKUs and multi-category portfolios Exposure to automation tools, OMS, CRM, and inventory management systems Ability to work in fast-paced, high-growth environments

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