Order Processing Specialist

Job Summary:The Order Processing Executive is responsible for efficiently managing the end-to-end process of customer orders, ensuring accuracy, timeliness, and seamless coordination with internal departments such as warehouse, logistics, and customer service. The role plays a critical part in maintaining customer satisfaction by ensuring orders are fulfilled accurately and promptly.Key Responsibilities:Receive and process customer orders through ERP, e-commerce platforms, or manual entries.Validate and verify order details including pricing, availability, and delivery schedules.Coordinate with inventory and warehouse teams to ensure stock availability and timely dispatch.Communicate with logistics partners to arrange pickups, track shipments, and resolve delivery issues.Monitor order status and proactively update customers on delays or changes.Resolve order-related queries, complaints, and discrepancies efficiently.Prepare and maintain accurate records of orders, invoices, and dispatches.Collaborate with the customer service team to provide a seamless order experience.Identify and escalate recurring issues to the appropriate departments for resolution.Generate daily/weekly/monthly reports related to order status, delays, and fulfilment rates.Key Requirements:Education: Graduate in any disciplineExperience: 2–3 years in order processing, logistics, or a similar role in retail/e-commerceTechnical Skills:Proficiency in MS Excel and order processing software (e.g., SAP, Oracle, Tally, Zoho, etc.)Familiarity with e-commerce platforms like Shopify, Magento, or marketplaces like Amazon, Ajio, Nykaa, Myntra, etcSoft Skills:Strong attention to detail and accuracyExcellent communication and coordination skillsProblem-solving and multitasking abilitiesCustomer-focused attitudeKey Performance Indicators (KPIs):Order accuracy rate Customer complaint resolution rate On-time dispatch rate Order processing turnaround time (TAT) Inventory mismatch incidents Reduction in order cancellations due to processing errors

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