Senior Training and Quality Manager

We are seeking an experienced Sr. Training & Quality Manager to support our GenAI/LLM Practice by integrating Project Management methodology into our Total Quality Management (TQM) framework.This role will work closely with Global Delivery and TQM leadership to design, deploy, and govern training and quality strategies across multiple projects and locations.Key Responsibilities:Integrate structured Project Management practices into TQM frameworks during project scoping and initiationLead end-to-end training lifecycle management (design, development, delivery, certification, re-certification)Establish and govern quality measurement and quality assurance methodologiesDrive Root Cause Analysis (RCA), audit readiness, KPI recovery, and threshold stabilization strategiesBuild and maintain structured dashboards, early-warning systems, and performance reporting frameworksOversee calibration mechanisms and closed-loop feedback between QA and TrainingEnsure consistent implementation of client policies and process standards across locationsCollaborate with Analytics and Workforce teams to align assessment performance with project outcomesDevelop and maintain training repositories and documentation for audit complianceMentor and coach TQM leaders, fostering accountability and performance ownershipSupport large-scale ramp-ups while maintaining precision, quality, and operational stabilityQualifications:3+ years of Operations/Project Management experience (Lean Six Sigma certification preferred)3+ years of Training and Quality Management experience in AI, Data Annotation, or BPO environmentsExperience managing quality governance in large-scale operations (1000+ FTE preferred)Strong expertise in audit frameworks, precision improvement, AHT optimization, and structured governance cadenceAdvanced Excel proficiency (Pivot Tables, Index Match, dashboards, data visualization, text functions)Strong stakeholder management and client-facing experienceDemonstrated leadership across cross-functional teams (OMs, QAMs, TMs)Advanced degree in English (Master’s/Ph.D. preferred; exceptional Bachelor’s candidates may apply)This position requires a strong analytical mindset, the ability to operate in a dynamic environment, and a commitment to maintaining high-quality standards across global programs.

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