Customer Service Specialist

Location: Dahisar, Mumbai Role DescriptionThis is a full-time, work from home role based in Mumbai for a Customer Service Specialist. The role involves providing excellent customer support, addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. You will be responsible for managing inbound and outbound customer communication, ensuring a seamless customer experience, and maintaining professional phone etiquette during interactions.QualificationsStrong Customer Support and Customer Service skillsDemonstrated experience in enhancing Customer Satisfaction and Customer ExperienceExcellent Phone Etiquette and communication skillsAbility to work in a fast-paced environment and manage multiple tasks effectivelyProficiency with CRM tools and other customer management systemsA problem-solving mindset and the ability to address customer concerns constructivelyFluency in English, with additional regional language proficiency being a plusPrior experience in customer service roles is preferred

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