Customer Service Representative

Job Title: Customer Service RepresentativeDepartment: Customer SupportLocation: Sector 98, NoidaJob Type: Full-timeShift: US Shift (Rotational) PST TimeStart Date: January 19, 2026Job Summary:We are looking for highly skilled Customer Service Executives with proven experience in International BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess excellent English communication skills and a strong customer-centric mindset to deliver high-quality service in line with client expectations.Key Responsibilities:• Handle inbound and/or outbound customer interactions for U.S.-based clients via voice.• Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.• Adhere to defined process guidelines, quality standards, and SLAs.• Maintain accurate documentation and records of customer interactions.• Demonstrate professionalism, empathy, and effective problem-solving skills during customer interactions.• Work collaboratively with internal teams to ensure seamless service delivery.Mandatory Requirements:• Prior experience in Customer Service within an International Call Centre / BPO environment.• Hands-on experience handling International BPO processes, preferably U.S. customers.• Excellent English communication skills (verbal and written) — this is a critical requirement as per client expectations.• Strong listening skills, clear articulation, and a neutral or acceptable international accent.• Ability to handle customer interactions confidently and professionally.Preferred Skills:• Familiarity with U.S. customer service standards and cultural nuances.• Experience working in voice-based international processes.• Ability to work in rotational shifts, including night shifts if required.Educational Ǫualifications:• Bachelor's degree in any discipline.Work Environment:• Night shift to support PST (U.S. time zones).• Work-from-office only.• Use of headsets, interpretation software, and secure communication systems.

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