Customer Service Technical Support

Job Title: Support ExecutiveWork Location: TCS Mumbai – Olympus ThaneExperience: 1- 3 yearsMinimum 1 + year in technical troubleshootingShift Timing: [24/7 if applicable]Immediate Joiners preferred. Candidate should be willing to join in third party payroll C2H and then move to TCS payroll after BGV clearanceAny Domain Expertise: [e.g., BFSI, Retail, Healthcare] Windows, iOS, Android, and MacOS environments.Communication Skills Must be excellentResponsibilities·Handle technical troubleshooting for customers using web design and related software tools·Support both enterprise-level and local customers·Resolve issues such as:i.Software not workingii.Missing features (e.g., customer paid for 3 features but only 2 active)iii.Enable features and ensure smooth functionalityiv.Cross-sell and upsell: Preferred if experienced, but not mandatory (training will be provided)Key Skills: Primary Skills (Must-Have):1) Strong Analytical and diagnostic ability to identify root causes and resolve complex issues.2) Excellent communication skills (verbal & written) for global customer interactions. This is the most important has to be a minimum B2 on CEFR scale (C1 Preferable)3) Ability to deliver First Call Resolution and maintain professionalism in omni-channel support.4) Strong technical troubleshooting skills to manage Adobe product troubleshooting across multiple OS platforms (Windows, iOS, Android, MacOS).5) Accurate case documentation and CRM proficiency for tracking and follow-up.6) Customer Handling: Professional interaction, escalation management, and case documentation.

Apply Now