Customer Success Associate

Are you a problem solver with a passion for helping customers succeed? Use your communication skills and troubleshooting ability to delight thousands of users worldwide! As a Customer Success Associate, you’ll work closely with our co-founders and product specialists to ensure our product becomes a key part of our customers' business success.What Your Week Looks Like:✅ Support & Troubleshoot: Respond to complex product queries from highly qualified customers via chat, email, and phone.✅ Hands-On Assistance: Engage in remote web sessions to diagnose and resolve technical issues.✅ Collaborate & Solve: Work with product specialists to find creative solutions to business challenges.✅ Follow Up & Ensure Success: Proactively check in with customers to ensure their issues are fully resolved.✅ Test & Improve: Identify product malfunctions and report them for enhancement.✅ Stay Cool Under Pressure: Because great support comes with patience and a smile. ☺What We’re Looking For:

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