Head of Operations

We are looking for candidates from Fintech / Banking Industry onlyKey Roles and Responsibilities:• Manage end to endoperational efficiency– to ensure smooth day to day running of platform operations catering to an evolving business scale. • Driving participant’s onboarding efficiency for a seamless and quickeronboarding process,processing of requests as per TAT and overall process adherence. • Ensureend to end NACH settlement process, Coordination with NPCI, CERSAI etc. isdriven in line with applicable regulatory guidelines. • Ensuredata reporting and relevant MIS are publishedto key management and all stakeholders regularly. •Customer Servicing & Grievance Handling redressalas per TAT to ensure best in class customer service.Automation Initiatives and Process Excellence: • Drive theproject implementation to streamline processes, introduce automation enablers, improve customer experience and reduce operational costs. •Build and implement SOP s, optimize workflows and scalability across operations.People and Compliance Focus: • Lead the operations team ensuring a culture of innovation and continuous improvement. • Ensureoperational processes are compliant with regulatory requirements , managing risk mitigation and internal audits including client data storage. • Cross functional collaboration with sales & tech to execute operational strategies that align with overall business goals.Ideal Candidate Profile1. Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/ payment operations. 2.Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be given due weightage 3. Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform 4. Leadership and people management

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