Operations Manager/ KAM (Facility Management Sector)

Responsibilities HSQE Compliance: Conduct risk assessments, SSI, toolbox talks, and training as per HSQE guidelines. Ensure timely incident and near-miss reporting. Contract Management: Ensure all sites have valid Agreements/SOW/LOIs. Map SOW with manpower deployment and ensure timely renewals. Performance Monitoring: Ensure 100% KPI submission and maintain site scorecards above 80%. Take corrective actions where needed. Billing & Collections: Ensure accurate attendance, timely invoicing, and regular AR follow-ups for payment collection. Reporting & Documentation: Submit MMRs on time and identify areas for improvement and innovation. Manpower Management: Coordinate with the resource team to fulfill manpower requirements as per contract. Site Profitability: Monitor site budgets and take corrective actions to maintain profitability. Employee Engagement: Ensure grooming, punctuality, and integrity. Address employee concerns and maintain satisfaction. Client Relations: Conduct regular client meetings, share MOMs, and close action points. Compliance & Training: Ensure statutory compliance, conduct R&R, and deliver scheduled training. Emergency Preparedness & Maintenance: Implement preventive measures for emergencies and ensure PPM and equipment health checks are done as per schedule. Qualifications 8+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business

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