Digital Strategy Manager

We're Hiring: Digital Strategy Manager – Call Center Location: Thane Experience: Minimum 5 Years Industry: Customer Service | Digital Transformation Employment Type: Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytics to boost efficiency and customer satisfaction Lead the integration of AI, automation & emerging technologies Collaborate cross-functionally with CX, IT, and Ops teams Track KPIs and report impact of digital initiatives ✅ What You Bring: 5+ years in digital strategy, digital operations, or customer experience Strong knowledge of call center tools, platforms, and KPIs Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms Excellent communication, leadership, and problem-solving skills Ability to adapt quickly to evolving tech and customer trends Preferred: Background in B2C/B2B customer service environments Certifications in Digital Marketing, Agile, or CX tools Ready to drive the digital transformation of customer service? Apply now or share your profile at

Created: 2025-08-05