Help Desk Specialist

We’re Hiring | Technical Helpdesk Executive & Helpdesk ExecutiveLocation: ThaneShift: Rotational Shifts / Day shift for Female candidatesEligibility: Any Graduate Fresher or candidates with 6 months - 3 years experience in ATM Industry.FRESHERS ARE WELCOMEDesignation:- Technical Helpdesk ExecutiveKey Responsibilities:-* ATM Application Management.* Responsible for monitoring the Transactions of the ATM machine.* Troubleshoot software related problem of ATM machine.* Research & analysis of incident.* Addition, Deletion & Update of ATM machines and card Configuration.* Coordinate with developer team for implementation of Updates.* Providing logs of the ATM machine & status reports to the Bank.* Plans and schedules the installation, de-installation and relocation of the company's ATM machines.* Coordinates with data processing, outside vendors and other operational areas as required.Designation:- Helpdesk Executive Key Responsibilities:-* Working for First level Maintenance for ATM.* Dispatch the First Level Maintenance calls to the concerned Field Engineers (Custodians) to make machine operational.* Taking follow-ups on pending calls & closures.* Handling all kinds of queries (Customer/Bank), escalation calls etc.* To co-ordinate with customers & develop good relations with them.* Coordinating E-mails on time to customer and as well as seniors.* There will be coordination with the banks team and field team.Skills:Strong logical and problem-solving skillsWillingness to work in support rolesGood knowledge of Microsoft Office (Excel, Word)Effective communication skills

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