Accounts Receivable Specialist

Key Responsibilities Operational & Process Management Oversee the end-to-end AR process: invoicing, cash application, collections & dispute resolution. Monitor customer accounts, ageing reports, overdue balances; set and track KPIs such as Days Sales Outstanding (DSO), collection rate, bad-debt write-offs. Ensure payments are applied accurately and timely; reconcile AR sub-ledger to general ledger; manage unapplied or unresolved items. Develop, implement and maintain AR policies, procedures, internal controls (including SOX, GAAP compliance) to reduce risk of revenue leakage and bad debt. Collaborate cross-functionally (Sales, Customer Success, Legal, Operations) to resolve escalated issues with large or strategic customers; negotiate settlements when required. Provide forecasting: short, medium and long-term cash inflows from receivables; support working capital planning. Lead process improvement and automation initiatives in the AR function: improving accuracy, scalability, efficiency, leveraging ERP or AR automation tools.

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