Senior Support Engineer

2HC: 1HC-APAC/EMEA shift 1HC-nightshift    Must Have - PythonDjango, openshift (Even Developer also ok if they are interested in shift& weekend support)   F2F interview is must (Any DHL location)   Techno functional consultant SME with directexperience in at least two of these areas:   Python Django Framework, LLMs,Prompt Engineering, Rest API, or Customs product knowledge.   Task Description: Functional Skillset   • Document extraction lifecycle ownership (onboarding → configuration → UAT → productionsupport)   • Requirement analysis for field-level data extraction across diverse documenttypes (Invoice, Booking, Customs, etc.)   • Issue triage and root cause analysis (prompt vs data vsintegration/system)   • Stakeholder coordination (Business, Vendor, IT) for onboarding and productionstability   • UAT management, issue tracking, and validation of extraction accuracy   • Process definition for onboarding playbooks, validation frameworks, andsupport runbooks   • Handling country/customer-specific variations (e.g., NL/Medtronic scenarios)within global solutions   Technical Skillset   • Prompt engineering for structured data extraction (field-level precision,precedence logic, edge cases)   • JSON/schema validation and structured output analysis   • Integration understanding (APIs, EIP, downstream systems likeCargoWise)   • Configuration and version management of extraction logic (DEV/UAT/PRODlifecycle)   • Debugging extraction issues using logs, outputs, and test datasets    Responsibilities  Must Have - PythonDjango, openshift (Even Developer also ok if they are interested in shift& weekend support)   F2F interview is must (Any DHL location)   Techno functional consultant SME with directexperience in at least two of these areas:   Python Django Framework, LLMs,Prompt Engineering, Rest API, or Customs product knowledge.   Task Description: Functional Skillset   • Document extraction lifecycle ownership (onboarding → configuration → UAT → productionsupport)   • Requirement analysis for field-level data extraction across diverse documenttypes (Invoice, Booking, Customs, etc.)   • Issue triage and root cause analysis (prompt vs data vsintegration/system)   • Stakeholder coordination (Business, Vendor, IT) for onboarding and productionstability   • UAT management, issue tracking, and validation of extraction accuracy   • Process definition for onboarding playbooks, validation frameworks, andsupport runbooks   • Handling country/customer-specific variations (e.g., NL/Medtronic scenarios)within global solutions   Technical Skillset   • Prompt engineering for structured data extraction (field-level precision,precedence logic, edge cases)   • JSON/schema validation and structured output analysis   • Integration understanding (APIs, EIP, downstream systems likeCargoWise)   • Configuration and version management of extraction logic (DEV/UAT/PRODlifecycle)   • Debugging extraction issues using logs, outputs, and test datasets    Qualifications  Must Have - PythonDjango, openshift (Even Developer also ok if they are interested in shift& weekend support)   F2F interview is must (Any DHL location)   Techno functional consultant SME with directexperience in at least two of these areas:   Python Django Framework, LLMs,Prompt Engineering, Rest API, or Customs product knowledge.   Task Description: Functional Skillset   • Document extraction lifecycle ownership (onboarding → configuration → UAT → productionsupport)   • Requirement analysis for field-level data extraction across diverse documenttypes (Invoice, Booking, Customs, etc.)   • Issue triage and root cause analysis (prompt vs data vsintegration/system)   • Stakeholder coordination (Business, Vendor, IT) for onboarding and productionstability   • UAT management, issue tracking, and validation of extraction accuracy   • Process definition for onboarding playbooks, validation frameworks, andsupport runbooks   • Handling country/customer-specific variations (e.g., NL/Medtronic scenarios)within global solutions   Technical Skillset   • Prompt engineering for structured data extraction (field-level precision,precedence logic, edge cases)   • JSON/schema validation and structured output analysis   • Integration understanding (APIs, EIP, downstream systems likeCargoWise)   • Configuration and version management of extraction logic (DEV/UAT/PRODlifecycle)   • Debugging extraction issues using logs, outputs, and test datasets   

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