IT Support Executive

Job Title: IT Support Executive & Admin  Location: Work from Office  Employment Type: Full-Time  About the Role:   We are looking for a skilled and proactive IT Support Executive & Admin who will not only manage IT  infrastructure and support employees but also act as a bridge between our developer team and clients.  The ideal candidate should be equally comfortable solving technical issues and coordinating with teams  to ensure smooth communication and project execution.  Key Responsibilities:  1.) Technical:  • Provide technical assistance to employees across Windows, Linux, and Mac environments.  • Install, configure, and maintain computer hardware, operating systems, and software.  • Troubleshoot and resolve hardware, software, and network-related issues.  • Maintain IT inventory and order new equipment as required.  • Manage and secure network infrastructure, firewalls, and servers (Windows & Linux).  • Administer Active Directory, user accounts, and Windows Server environments.  • Assist with IT projects, system upgrades, and deployments.  • Provide user training and guidance on the use of technology.  • Stay updated with new technologies and IT best practices.  2.) Non- Technical:  • Coordinate with the development team and clients for new queries and software changes.  • Explain technical requirements and updates clearly to clients and developers.  • Act as a communication bridge between client teams and the developer team.  • Coordinate with clients and developers via phone calls, WhatsApp, email, and other communication  platforms.  Required Skills & Qualifications:  • Proficiency in Windows, Linux, and Mac OS administration.  • Strong knowledge of Microsoft 365 and Google Workspace.  • Understanding of networking basics (LAN, WAN, VPN, DNS, DHCP).  • Experience with Active Directory and Windows Server management.  • Linux Server administration skills.  • Familiarity with firewall configuration and network security.  • Excellent troubleshooting and problem-solving abilities.  • Strong communication skills for client and developer coordination.  Personal Attributes:   • Good analytical and communication skills   • Well behaved & disciplined  • Patient and persistent  • Ready to take up new challenges  • Responsible  • Quick learner   Required Qualifications:  BE CE / IT / Tech, MSc IT / ICT, BSc IT, MCA, BCA  Preferred Qualifications:  Prior experience in IT Support, System Administration, or IT Coordinator roles.  Knowledge of cloud technologies (Azure, AWS, or Google Cloud). 

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