Pharmacist – Platform Support / Service Desk (Clinics & Pharmacies)

Remote (India) · Full-time · UK business hoursAbout Script AssistScript Assist is a UK-based healthtech platform powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows safe, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting.We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale.Important: This is not a patient-facing role and you will not make clinical decisions. It’s a high-ownership platform support / service desk role for a pharmacist who is tech-forward and loves structured problem-solving.The RoleYou’ll be part of Script Assist’s Platform Support / Customer Operations team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues, and escalate with high-quality evidence so problems get fixed quickly and permanently.This role suits pharmacists who enjoy:software systems and troubleshootingworkflow operations and process disciplineturning messy partner problems into clean, actionable ticketsWhat you’ll do (pharmacy operations + platform support)Provide platform support and service desk coverage for pharmacy and clinic partnersTriage operational issues across pharmacy workflows: dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptionsSupport prescribing/dispensing operations from an operational perspective (non-clinical execution, SOP-led)Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearlyMaintain high-quality operational documentation and audit-friendly logsCommunicate clearly with partners: status updates, next steps, what information is neededIdentify repeat issues and contribute to SOP/playbook improvements to reduce future ticketsWhat “tech-forward pharmacist” means hereWe’re not looking for someone who can tolerate software. We want a pharmacist who:is comfortable inside complex systems (dashboards, statuses, workflows, queues)naturally troubleshoots issues and learns tools fastwrites clear, structured updates and issue reportsthinks in workflows and exceptions (“if X → then Y; if edge case Z → escalate”)Must-havesBPharm / MPharm (or higher)Strong English (written and spoken)Comfortable working UK business hoursDetail-oriented, calm under pressure, process-drivenHigh-signal experiencePharmacy operations exposure (dispensing workflows, inventory, batch/expiry, delivery exceptions)Healthtech / telemedicine / pharmacy platform exposureAny structured support environment (queue-based work, SOP-led escalation, audit trailsSEO keywords: Pharmacist · Pharmacy Operations · Dispensing · Prescribing · Pharmacy Workflow · Clinical Operations · Medication Operations · Inventory · Batch/Lot · Expiry · Substitutions · Delivery Tracking · Prescription Operations · Audit Trail · SOP · Escalation · Incident Triage · Root Cause Analysis · Service Desk · Platform Support · Customer Operations · Product Support · Healthtech · Healthcare SaaS · B2B SaaS · Regulated Operations

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