Strategic Relationship Manager

Position Overview: The Strategic Relationship Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset, and the ability to proactively identify opportunities to add value and nurture client relationships.Key Responsibilities:Author Relationship Management Serve as the main point of contact and bridge between authors and the marketing team, addressing queries and resolving issues in a timely manner Build and maintain strong, trusted relationships through regular communication and proactive engagement Conduct periodic check-ins, business reviews, and performance updates with clients Understand the author/client goals, challenges, and business needs to provide tailored recommendations Identify upsell, cross-sell, and market opportunities to support revenue growth. Collaborate with sales and leadership teams to develop account strategies and proposals.Project Coordination Coordinate with internal teams (operations, logistics, marketing, support) to ensure consistent service delivery and adherence to client expectations Track timelines, deliverables, and manage client onboarding processes, ensuring smooth transition and adoption Proactively address potential risks or service gapsOur Ideal Candidate Should Have: Bachelor’s degree in Business, Marketing, Communications, or a related field 2–5 years of experience in account management, client services, or a customer-facing role Strong interpersonal, negotiation, and relationship-building skills Excellent written and verbal communication abilities Strong organizational and project management skills Ability to handle multiple accounts and responsibilities in a fast-paced environmentKey Competencies: Customer-centric mindset Problem-solving and decision-making abilities Strategic thinking and business acumen Time management and prioritization Team collaboration Adaptability and proactive attitudeOther Details: ● Office Location - Vesu, Surat, Gujarat. ● Work Type - In-Office, Full-time. ● Working Days - 6 Days a week (Monday to Saturday) ● Compensation - As per the industry standards, also depending on your experience and expertiseStalk us here: Website - Instagram - Profile: Zebra Learn is an Ed-tech Platform passionate about helping lifelong learners like you unleashtheir full potential. Our secret ingredient? The principle of "Learn by Doing." We strive for more than dull and monotonous learning methods. We kick it up a notch with a diverse range of books that will leave you craving more! We believe in simplifying complex concepts, making them as easy to grasp as a high-five from a friend. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field. Whether you're a student yearning for academic success, a professional hungry for career growth, or just someone with a curious mind eager to expand horizons, ZebraLearn has your back. We're here to spice up your learning journey, making it as thrilling as a safari adventure! We aspire to transform learners into leaders who want to make it big in their careers.

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