Infor LN cloud Suite

Job Role: Infor LN CloudSuiteLocation : RemoteExp;7+TIME :- 1:30 PM - 10:30 PM1st level support Infor LN CloudSuite automotive TASKS*6+YEARS• Receive and process support requests via the ticket system• Analyze, classify, and resolve incidents in 1st level support• Handle support cases independently or in close cooperation with the core team at headquarters• Identify and escalate complex issues to 2nd/3rd level support when required. • Document and prepare recurring problems and solution approachesPROFILE• Several years of professional experience in Infor LN• Preferably with CloudSuite Automotive knowledge• Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Execution, Handling Units• Preferred understanding of automotive processes• Preferably with Automotive Exchange knowledge• Preferred experience with one logistic multi-finance company setup • Understanding of ITIL processes (especially Incident and Problem Management) • Strong communication and customer service orientation• Ability to work under pressure and manage multiple tickets• Excellent English skills, both spoken and written; German or Spanish skills are an advantage• Experience with Matrix42 is an advantage

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