Proactively manage and resolve employee grievances with empathy and fairness.Lead employee engagement and wellbeing initiatives to foster a positive work environment.Ensure Compliance with company policies and labor regulations.Strong understanding of BPO talent landscape and workforce challenges.Expertise in talent management, engagement frameworks, and performance management.Data Driven approach with strong analytical and problem-solving skills.Excellent stakeholder management and influencing skills.Ability to manage multiple priorities in as fast paced environment.