Sr. Executive/Assistant Key Accounts

Designation:Senior Executive / Assistant Key Accounts Role Type:Key Accounts ManagerRole Overview: We are looking for a results-driven Key Accounts professional to manage and grow assigned key accounts as a single point of contact. The role focuses on revenue growth, customer experience excellence, and cross-functional coordination to ensure seamless service delivery.Key Responsibilities:Manage assigned key accounts as asingle point of contact , ensuring strong client relationships Achieve and exceedrevenue targetsthrough retention, upselling. Deliver superiorcustomer experienceby building trust, loyalty, and long-term partnerships Ensure timely and qualityservice deliverables ; monitor SLAs and performance metrics Analyze customer service issues, identifyroot causes , and drive corrective actions Coordinate withoperations, sales, finance, and support teamsfor issue resolution and process improvement Handleclient escalations , special e-commerce projects, and customized solutions Review invoices, validate claims, and maintain trace and status reports UseMIS and CRM toolsto track performance, calls, and reporting LeadQBR, HBR, and ABR reviews ; analyze revenue trends and define action plans Supportnetwork expansion and optimizationinitiatives Present insights, analysis, and recommendations tosenior managementSkills & Competencies:Strongkey account management & client handlingskills Analytical mindset with problem-solving ability Excellentcommunication and stakeholder managementskills Experience working withcross-functional teams Proficiency in MIS, CRM tools, and data analysis

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