Servicenow Developer

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Service Now Developer· Develop clear and concise technical & process documentation· Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption· Custom development, configuration and testing, including developing customizations in ServiceNow to meet project objectives and business needs· Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades· Manage the setup, administration and configuration of Field System Support applications and tools· Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation· Install and troubleshoot additional operating system software that is FSS specific to maintain the FSS Intranet site to support intra-department and inter-department communication· Assist in the investigation and implementation of call center infrastructure improvement projects· Collaborate with team members to look for ways to continuously improve our enterprise platform related processes· Provide visibility to the performance and issues related to DiscoveryQualifications for servicenow administrator· Knowledge of IT application operations concepts, architecture & information security· Experience dealing with vendors in critical support situations· Experience working with remote and offshore resources· Extensive walking throughout property when necessary to provide technical support to guests, vendors, Team Members assist IT on call team members· Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals· He / She must have a general administration experience with proven ability to effectively prioritize workload in line with business requirements

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