Opening for international Voice

Job Description: Blended Process – US Insurance Claim Verification Location: ShillongShift Timing: Evening & Night ShiftTransportation: Provided during odd hours (up to 30 km radius) For Applying for this role please fill this google form: Role Overview We are seeking experienced professionals to join our US Insurance Claim Verification team. This is a blended process role involving both voice and non-voice tasks, supporting US-based insurance operations. The ideal candidate will have prior experience in an international voice process, preferably in US-based operations, with strong communication and analytical skills. Key Responsibilities Handle outbound calls & chats for insurance claim verification with US clients. Review, validate, and update claim-related information in internal systems. Ensure all verification procedures adhere to US insurance compliance standards. Communicate with clients professionally to gather or clarify claim details. Perform data entry and documentation tasks accurately for non-voice requirements. Follow process guidelines and SLA timelines to meet quality and productivity targets. Coordinate with internal teams for claim resolution and escalation handling. Required Skills & Qualifications Minimum 1 year of experience in international voice process, preferably US process. Excellent verbal and written communication skills in English. Strong attention to detail and ability to work with accuracy under deadlines. Willingness to work evening and night shifts from Shillong office premises. Familiarity with US insurance claim procedures will be an added advantage. Ability to handle blended process work (voice + non-voice). Benefits Transportation facility provided during odd hours (up to 30 km). Competitive salary based on experience and skills. Opportunity to work with a leading technology services company in a growing US insurance domain. Job Types: Full-time, Permanent Pay: ₹16, ₹25,000.00 per month Benefits: Commuter assistance Health insurance Life insurance Paid sick time Provident Fund Work Location: In person

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