Patient Interaction Intern – International (English + Arabic)

Location: RemoteType: Paid Internship (3 months) with PPOStipend: ₹10,000–₹15,000/monthConversion: Full-time role based on performanceRole objectiveEnable international patients (primarily Middle East) to navigate medical treatment in India with clarity, speed, and accuracy. The function is operational, not marketing. The output is successful bookings and high patient satisfaction.Core responsibilitiesCommunicate with international patients via calls, WhatsApp, and emailHandle inquiries in English and Arabic fluentlyExplain treatment options, hospital packages, pricing, and process stepsCollect medical reports and coordinate with doctors/hospitalsSchedule appointments, travel assistance, and follow-upsMaintain CRM records with structured, accurate dataResolve concerns and reduce drop-offs in the booking funnelAct as single point of contact for assigned patientsRequired skills (non-negotiable)Fluent spoken and written Arabic + EnglishClear phone communication and listening abilityHigh empathy with disciplined executionAbility to handle sensitive medical conversations calmlyOrganized, process-driven mindsetComfortable with Google Sheets / CRM toolsFast response time and ownership mentalityPreferredExperience in tele-calling, customer support, or medical tourismKnowledge of Middle East patient expectationsBasic understanding of medical terminologyWhat you will learnInternational patient operationsHospital coordination workflowsHealthcare sales pipeline managementReal-world problem solving under time pressureCross-border communicationPerformance metricsInquiry → booking conversion rateResponse timeData accuracyPatient satisfaction scoreFollow-up completion rateWho should applyCandidates who:Want exposure to healthcare operationsPrefer execution-heavy roles over theoryCan handle responsibility earlyHow to applySend: Resume, Language proficiency details (Arabic level) & 1-minute voice note in Arabic + English introducing yourselfEmail: Subject: Patient Interaction Intern – Arabic

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